Refunds and Cancellation
When you can cancel, reschedule or get your money back.
Last updated: October 13, 2026
1. Rescheduling
You can reschedule free of charge up to 2 times, at least 24 hours before the booked time, using the link in your receipt.
2. Cancelling with a refund
Cancellation at least 24 hours in advance: full refund of the amount paid, to the original payment method.
3. Late cancellation and no-show
With less than 24 hours’ notice, or if you do not show up without warning, there is no refund or automatic rescheduling, unless the law gives you another right. We review exceptional situations (such as a documented emergency) case by case.
4. Right of withdrawal
For distance contracts, consumers in the European Union have 14 days to withdraw, a right that ends once the service has been provided at your express request. Consumers in Brazil have 7 days (art. 49 of the Consumer Defense Code), as long as the consultation has not yet taken place.
5. Cancellation by us
If we need to cancel or change the time, we offer a new slot at no cost or a full refund, at your choice.
6. Payment with no slot available
If payment completes after the reservation expired and the slot was already taken, we automatically refund the full amount and notify you by e-mail.
7. How and when you get it
We request the refund from Stripe. How long it takes to appear depends on your bank or card, usually up to 10 business days. To request a refund, use the link in your receipt or write to contato@cariocanaeuropa.com.